At Sonali Publications (“SP”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website or interact with our services. By accessing or using our site, you consent to the practices described in this policy.
1. Your Privacy Matters to Us
We aim to ensure that you:
- Feel safe and secure when using our website and mobile platforms.
- Are informed about the data we collect and how we use it.
- Can contact us with your privacy concerns at any time.
- Understand that by using our site, you consent to data collection as described below.
2. Information We Collect
a. Automatically Collected Information
We collect limited, non-personal information through standard web logs, which may include:
- IP address and device information.
- Browser type and operating system.
- Pages visited, time spent, and access frequency.
- Cookies and related tracking technologies.
b. Personally Identifiable Information
We may collect the following details during registration, surveys, purchases, or customer support:
- Full name
- Primary and alternate email addresses
- Contact numbers
- Billing/shipping addresses and PIN/ZIP codes
- Payment information (e.g., card or account numbers)
- Purchase history
- Preferences and feedback
Even after termination of your account, we may retain your information for internal purposes in secure archives.
3. Who Collects the Data?
- SP collects both anonymous and personally identifiable data through our website or mobile platforms.
- Third-party advertisers may also collect anonymous data through cookies.
- Our site may include links to external websites; SP is not responsible for their privacy practices.
4. How We Use Your Information
We use your personal data to:
- Improve website experience and content relevance
- Provide personalized product recommendations
- Process and fulfill orders or service requests
- Contact you for support or marketing (only with consent)
- Comply with legal obligations or policy mandates
We use anonymous data to:
- Analyze website usage patterns
- Monitor and optimize ad placements
- Prevent repetitive content or ads
- Track session data for analytics and usability
5. Sharing of Information
SP does not rent, sell, or share your personal information, except under the following circumstances:
- With your consent
- To complete your order or provide requested services
- In response to legal processes (e.g., subpoenas, law enforcement, or regulatory requests)
- To prevent fraud or illegal activity
- To defend SP against legal claims
We do not use your financial information for any purpose other than order processing.
6. Your Choices and Rights
- You can update or modify your account information at any time.
- You may opt-in or opt-out of newsletters, promotional emails, and surveys.
- You can request the deletion of your account and data. However, some data may be retained for legal or archival purposes.
7. Data Security
We use industry-standard security measures to protect your information:
- Access to servers and data is restricted to authorized personnel.
- Data is shared internally only on a need-to-know basis.
While we take all necessary precautions, no data transmission over the Internet is 100% secure. By using our services, you acknowledge and accept this risk.
8. Use of Cookies
Cookies are used to enhance your browsing experience. These small data files help:
- Identify returning users
- Customize site content based on preferences
- Track analytics and performance
You may choose to disable cookies through your browser settings, but some site features may be limited.
9. Pricing Policy
SP strives to provide accurate pricing and product information. However, errors may occur:
- We reserve the right to cancel orders if the price or details are incorrect.
- If your order is canceled after payment, the amount will be refunded promptly.
- Prices are subject to change without prior notice.
10. Fraudulent Transactions
SP reserves the right to recover losses and take legal action in the event of:
- Fraudulent use of payment methods
- Misuse of the platform or data
- Breach of our Terms and Conditions
11. Reviews, Feedback, and Submissions
Any reviews, suggestions, or content submitted to SP becomes the property of Sonali Publications. We may use this content for promotional, editorial, or product improvement purposes without compensating you. By submitting feedback, you agree:
- The content is original and does not violate third-party rights.
- It will not contain harmful, defamatory, or illegal material.
- You grant us full rights to use the submitted content.
12. Limitation of Liability
You agree that Sonali Publications shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
- Use or inability to use our services
- Unauthorized access or data breaches
- Any other matter relating to our website or services
13. Changes to This Policy
SP reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website, and your continued use constitutes acceptance of the updated terms.
For any privacy-related concerns, please contact us via the support section on our website.
